General Disclaimer
Please read this General Disclaimer carefully before you begin using our website having URL www.vepapu.com (the “Website”). This Website is owned and operated by Vetipa, LLC (“Company”, “we”, “our”, “Vepapu”, or “us”). The terms “you” or “yours” or “Client” refer to the clients of our Website.
By opting to subscribe to the products and services available through our Website and by fulfilling the necessary procedure for availing such services, you are voluntarily agreeing to this General Disclaimer and accept and agree to be bound and abide by them, and you are legally agreeing that you have read, understand, and fully consent to the terms contained below in this Agreement.
You are hereby directed to review our Terms and Conditions and Privacy Policy along with this General Disclaimer. If you have any questions about any of the terms contained in this General Disclaimer, please contact us at hello@vepapu.com before using this Website.
1. PURPOSE AND SCOPE
1.1. This General Disclaimer is intended to govern the Client’s relationship with us and based on the terms contained in this General Disclaimer, the following services shall be provided to the Client -
1.1.1. Incorporation services;
1.1.2. Documents Filing services;
1.1.3. Ancillary services;
1.1.4. Bank Account Opening support services;
1.1.5. Virtual Office;
1.1.6. Nominee services;
1.1.7. Accounting;
1.1.8. Bookkeeping and Auditing; and
1.1.9. Any other Services as requested by the Clients after issuance of proper work order and/or any other relevant legal document.
1.2. The contents of this General Disclaimer shall form an integral part of any agreement executed between the Client and us. Upon entering in an agreement with us, the Client hereby declares to understand the terms of this General Disclaimer. However, any terms being contradictory in nature, shall not become part of the agreement between the Client and us, unless otherwise agreed in writing.
2. SCOPE OF SERVICES
2.1. Incorporation and Legal Ancillary Services
2.1.1. We work with one or more of our partners to fulfill the orders of the Client’s for services such as company incorporation, documents filing, and other services, based on our arrangement(s) with our partners and/or third party service providers. These partners may change from time to time subject to our internal decisions and we may or may not update the same or communicate the same to you. We shall be required to share your relevant details, including personal details, with these partners in order to enable them to work on your service requirements. All services performed by such partners and such third party service providers or disclosures made shall be in accordance with our privacy practices. However, the Clients are hereby prohibited from contacting our partners directly and we shall solely coordinate with our partners and third party service providers, involved in fulfilling your ordered services.
2.1.2. Any and/or all Legal Ancillary Services opted by the Client shall result in the execution of a specific agreement and/or any other legal instrument, being executed between the Client and the relevant service provider. However, such Legal Ancillary Services shall not include seals, stamps and logos, notarization and Apostille.
2.2. Bank Account
2.2.1. We provide services related to the opening of bank account(s) on behalf of the Client. We shall provide a list of bank(s) along with branch(s) to the Client, however, the Client shall make the final decision as to the choosing of the specific bank(s) and its branch(s) and the same shall not bear on us. The Client is entitled to choose bank(s) and its branch(s) from amongst the list provided by us, or, the Client shall be able to choose a separate bank. However, this service may include setting up of credit cards, cheque books and internet banking access as the setting up of credit cards, cheque books and internet banking access are not guaranteed and is offered on an “as is” basis.
2.2.2. Apart from providing the Clients with the list of bank(s), we shall coordinate with the bank(s) throughout the account opening process. It is hereby declared that we do not guarantee approval of Client bank accounts as approval of Client bank accounts depends solely on the bank’s discretion and we may take assistance from our partners to fulfill these services.
2.2.3. It is hereby declared that the timeline related to the approval of a bank account shall vary among the banks.
2.2.4. Special requests from banks shall be fulfilled by the Client including but not limited to submitting additional information or documents, traveling physically to the location of the bank, and/or any other requirements as reasonably requested to be fulfilled by the banks.
2.3. Nominee Services
2.3.1. We have partnered with individuals, businesses, professionals and companies to provide Clients with nominee services. Such nominee services may offer services related to in-house nominees. However, it is hereupon declared that such nominees being offered might be subject to change, from time to time. If such nominees are changed after the Client enters into an agreement with us, we shall process the document changes accordingly and shall forward such document(s) to the new nominee that we choose on behalf of the Client. It is hereupon declared that we retain the right to choose the nominee on behalf of the Client and we and/or our nominee partners may not be able to accompany the special requests of the Client at all times. Such requests shall be made within a span of seven (7) business days and we reserve the exclusive right to fulfill such requests, depending upon the nature of such special requests being made.
2.4. Accounting & Bookkeeping
2.4.1. Accounting and bookkeeping service(s) shall be fulfilled by our in-house team and/or by our exclusive partners. We retain the exclusive right to choose the right party for the successful fulfillment of such services. The Client may provide the transaction details to us, using one of the communication methods as specified on our website www.vepapu.com. We may process this data, transform this data and transfer this data for the purpose of fulfilling this service, however the processing, transforming and transferring of such user data shall be reasonably protected with compliance to our privacy policy.
2.4.2. The Client shall be required to share the detailed list of transactions, for auditing purposes, with us once every calendar year or once every six (6) months or once every quarter or once in a month, based on the Clients choosing and such choice shall be made at the time of execution of the agreement between the parties.
2.5. Corporate Secretary
2.5.1. It is hereby declared that we do not appoint ourselves, including partners and third party service providers, as the Client’s company’s corporate secretary in the official company documentations, unless the same has been agreed and executed through an agreement, executed between the parties. This service is limited to providing the Client with the exclusive access to our dashboard, using which the Client can perform exclusive company management activities including but not limited to company renewals, company or director details changes, etc. However, such services are subject to change, from time to time, without prior information to the Client.
3. AML AND CTF
3.1. The Client shall be liable to supply us with any information that we deem relevant for the required due diligence process, to verify that the Client’s company complies with applicable anti-money laundering and counter-terrorism financing legislation. The Client is responsible for verifying the accuracy of the information submitted to us and the Client shall additionally represent to us that the assets or monies presented to the Company are not the result of a crime or other criminal behavior, either directly or indirectly. To allow us to achieve our legal obligations, the Client must keep us fully and timely informed of any changes in the Client Company's beneficial ownership, shareholding, and officers. According to anti-money laundering and counter-terrorism regulations, we shall not provide services to Clients involved in restricted industries such as, but not limited to -
3.1.1. weapons dealing;
3.1.2. pornography/adult entertainment;
3.1.3. marijuana-related business;
3.1.4. money service business;
3.1.5. gambling-related business (e.g., casino);
3.1.6. money remittance and payment services;
3.1.7. tobacco business;
3.1.8. alcohol business;
3.1.9. debt loan collection business;
3.1.10. precious metal/stone trading; and
3.1.11. sensitive virtual asset businesses.
3.2. However, this list may be subject to change depending upon the change in applicable legislation(s).
4. REQUIRED INFORMATION OR DOCUMENTS REQUIRED FOR VIRTUAL OFFICE SERVICE & RELATED NOTICES
4.1. The Client is obligated to provide the following information and/or documents to us at the time of the signature and/or execution for the virtual office -
4.1.1. a copy of the Client's proof of identity;
4.1.2. a copy of the signed status of the Client's company (by-laws and Articles of Associations);
4.1.3. a copy of the Client company's Register of Directors;
4.1.4. a copy of the Client company's Certificate of Incorporation;
4.1.5. a postal proxy; and
4.1.6. the Client shall be liable to immediately notify us of any changes and/or modifications to the documents of the Company mentioned above and/or the legal structure of the Company and the corporate purpose, as well as any changes to the name and personal address of the people, with the authority to bind the Company.
5. FEES
5.1. General
5.1.1. The Client hereby agrees to pay the required fees to us, as agreed upon. The fee schedule of the services offered by us are published in the price list on the Website www.vepapu.com. In addition to the fees stated on the Website, the Client hereby agrees to pay any out-of-pocket expenses incurred in convening or attending meetings of the directors, shareholders, or secretaries, calling or attending any extraordinary general meetings of the company, preparing or forwarding any notice(s) or statement(s), and paying for all such similar expenses incurred by us on behalf of the Client.
5.1.2. We reserve the right to collect one hundred percent (100%) of the total service fee from the Client's order, at the beginning of such order. In case we are unable to provide and/or deliver the services to the Client and/or meet the specific requirements of the Client, we shall refund the full deposit to the Client. Such refund shall be initiated in accordance with the refund policies as stated in this General Disclaimer.
5.1.3. We explicitly maintain the right to change and/or modify our rates and fees at any time, and such change(s) or modification(s) shall be announced online, on our Website and such change shall take effect immediately without additional notice to the Client. If the Client purchases or acquires the Services before such change for months or years, adjustments or revisions in rates and fees shall become effective upon the renewal of such services, opted by the Client.
5.2. Incorporation and Document Filing Services
5.2.1. In addition to the annual fee payable to us, the Client must pay us a one-time set-up charge to enable the formation of the Company. The set-up fee varies by jurisdiction and includes a company head office (address), a registered agent, and all the documents needed for the company to be fully operational on the first day of registration, such as the Certificate of Incorporation issued by the local Registrar, the Memorandum and Articles of Association, the resolution relating to the nomination of directors and the distribution of shares, and the share certificate(s). The annual fee payable by the Client is a one-time charge payable every calendar year, which shall be paid at the time of registration or renewal. Such fee shall include a verification process to affirm that the Client’s company is in compliance with local laws, as well as the renewal of the registered agent, the head office, and the governmental charges payable for the jurisdiction in which the Company is incorporated. However, such annual fee price shall be non-refundable in nature.
5.2.2. All additional costs, such as government fees, tariffs, taxes, and other third-party disbursements, as well as nominee director or shareholder fees and transfer fees, including disbursements and other out-of-pocket expenses, must be payable to us by the Client and the Client hereby accepts that we reserve the right to revise such annual fees.
5.3. Banking Support
5.3.1. Our bank support service includes introductions to banks, coordination with banks, creating of bank accounts and setting up of bank accounts, and such support shall be provided throughout the account opening procedure. However, we do not guarantee the approval of a bank account since it is dependent on the internal management of the bank, and no refunds shall be initiated and/or payable by us in the event of a refusal of a bank account by such bank.
5.3.2. We shall charge the Client a one-time fee for our service in creating, introducing, coordinating and/or setting up of the bank account on behalf of the Client. This set-up price is subject to change at any moment, without notice and such setup charge is payable in US dollars. However, the Client is liable to pay the setup charge before the commencement of the services.
5.3.3. The Client is expressly informed that we may receive finder's fees or retrocession of banking fees requested by the Bank, in connection with the account's activity including, but not limited to, fiduciary deposit commissions, net brokerage fees, securities administration fees, and in-house discretionary management mandate fees, from the Bank. Such retrocession fee shall have no bearing on banking costs and by accepting the terms of this General Disclaimer, the Client expressly waives the right to receive reimbursement for such retrocession. The Client is free to seek, from us, any information accessible about the nature, quantities, or any other relevant information related to the retrocession.
5.3.4. We hereby declare through this General Disclaimer that we make no guarantees about approval of bank accounts by Banks.
5.4. Taxes and Duty Charges
5.4.1. The Client agrees to promptly pay the following -
5.4.1.1. all sales, use, excise, and other taxes and license fees that the Client is required to pay to any governmental authority and, upon our request, the Client shall be liable to provide evidence of such payment; and
5.4.1.2. any taxes paid by us to any governmental authority that are attributable to the accommodation, where applicable, including, without limitation, any gross receipts, rent, and occupancy taxes.
5.5. Service Retainer/Deposit
5.5.1. Upon entering into this Agreement, the Client shall be required to pay a service retainer or deposit fee equal to two (2) months of the monthly charge which may include VAT and/or tax, where applicable, unless a larger sum is mentioned and/or agreed between the parties. This fee shall be kept in our possession, without interest, as security for the Client's execution of all obligations under this Agreement. After the Client successfully pays their due share to us and upon the successful clearing of such payments, the service retainer or deposit, or any balance amount remaining after subtracting and/or deducting outstanding fees and other charges owed to us, shall be refunded back to the Client. If overdue fees exceed the service retainer or deposit kept and/or the Client fails to pay our outstanding fees when due, we may demand the Client to pay an increased retainer or deposit.
5.6. Registration Fees
5.6.1. The Client shall be liable to pay a one time registration fee to us.
5.7. Late Payment
5.7.1. If the Client fails to pay the outstanding fees when they are due, an additional fee shall be assessed on such outstanding amounts. This additional fee shall vary among the nations. If the Client challenges any portion of any invoice, the Client must be liable to pay the remaining portion that is not in question before the due date or the Client shall face fines for being late. We additionally retain the right to withhold services including but not limited for the purpose of avoidance of doubt, denying the Client access to its lodging, where applicable, whilst any fees and/or interest are owed, or the Client is in breach of this General Disclaimer.
5.8. Insufficient Funds
5.8.1. The Client will be charged a fee for any returned cheques or bounced cheques or other payments that are denied due to insufficient funds in the Client's bank balance. However, such fees shall vary among nations.
5.9. Standard Services
5.9.1. The monthly fee, as well as any recurring services ordered by the Client, shall be payable in advance, within the third (3rd) of every calendar month. Unless otherwise agreed in writing, we shall deliver these recurring services at the indicated prices for the life of this General Disclaimer, including but not limited to any renewals. Specific due dates may vary by nation and when a daily rate is used, the price for any given month shall be thirty (30) times the daily fee. The price shall be calculated and imposed on a daily basis for periods shorter than a month.
5.10. Pay As Per Use and Additional Variable Services
5.10.1. Fees for pay as per use services, plus applicable taxes, are invoiced in arrears and payable the calendar month following the calendar month in which the additional services were provided, in accordance with our published rates, which may change from time to time. Specific due dates may vary among nations.
5.11. Discounts, Promotions, and Offers
5.11.1. If the Client receives a special discount, promotion, or offer, we reserve the exclusive right to immediately invalidate such discount, promotion, or offer with immediate effect, and without any prior notice, if the Client violates any of the terms and conditions of this Agreement or becomes past due on two (2) or more occasions.
5.12. Nominee Services
5.12.1. A refundable security deposit shall be payable by the Client while entering into the agreement or availing the nominee services. Annual renewal fee shall be payable every year at the beginning of the calendar year. If we do not automatically charge your card, we shall inform you of the renewal requirements and failing to renew shall lead to the termination of the Agreement. Upon the termination of the Agreement, we shall stop offering you the nominee services and we shall reserve the right to pursue legal proceedings to ensure we and our nominee partners are not a part of the Client’s company documentations. Refundable security deposit shall be refunded only in case the Client stops engaging our nominee services or the dissolution of the company which shall be brought to our immediate notice. In such a case, the refundable security deposit shall be refunded after deducting legal expenses incurred or to be incurred by us, in order to notify the relevant authorities that we shall no longer be the nominees of the Client's company.
5.13. Accounting and Bookkeeping
5.13.1. No refund shall be initiated after the payment of the fees, in case the Client fails to provide us with the relevant transaction details within the stipulated time. We will not fulfill the Client’s order if we do not receive the Client’s transaction details on-time and the Client hereby declares to understand that in such a case, the paid money shall be forfeited, unless we agree on payment of a certain fee by the Client to us, decided on the basis of mutual agreement.
5.14. Corporate Secretary
5.14.1. Service charges associated with the ordered service from our dashboard with regard to your company’s management, are to be paid extra in addition to the government fees associated with the same.
5.15. Pending Payment
5.15.1. If we are unable to charge your payment for the full amount owed for the services provided for any reason, you agree that we may pursue all available lawful remedies in order to obtain payment. In such a case, we shall immediately cancel any and/or all services registered or renewed on your behalf, without prior notice to you.
5.16. Administrative/Processing Fees
5.16.1. We reserve the right to charge you a reasonable administrative fee and/or processing fee for
5.16.1.1. tasks performed by us outside the normal scope of its Services, and/or
5.16.1.2. additional time and/or costs incurred by us in providing its Services, and/or fees incurred as a result of your non-compliance with this agreement, as determined by us in our sole and absolute discretion or by applicable laws. Typical administrative or processing fee scenarios include, but are not limited to:
5.16.1.2.1. customer service issues that necessitate additional personal time or attention; and
5.16.1.2.2. recouping any and all costs and fees incurred by us, as a result of chargebacks or other payment disputes brought by you, your bank, or your payment method processor. These extra charges shall be charged to the payment method you have on file with us.
6. PAYMENT TERMS
6.1. Payment Method
6.1.1. Except as otherwise mentioned by any product-specific agreement, you may pay for the Services provided using any of the "Payment Methods" listed below:
6.1.1.1. Bank Transfer
6.1.1.1.1. You can purchase our services via Telegraphic Transfer (T/T) from your personal or company or business bank account to one of our approved bank accounts by utilizing our bank transfer option. In connection with this, you agree to authorize us to debit your bank account for the entire price of your transaction.
6.1.1.1.2. You acknowledge and agree that we reserve the right to decline a transaction for any reason including, but not limited to, payments that fail to go through due to your bank account no longer existing or not holding available and/or sufficient funds, and in such event, we shall be under no liability to you or any third party.
6.1.1.2. Pay with a Debit or Credit Card
6.1.1.2.1. We process debit or credit card transactions using the Stripe payment gateway. You may purchase our services using debit cards and/or credit cards from the following card issuers being Visa, Master, and American Express. You agree to enable the payment gateway to deduct the entire amount of your purchase from your debit card and/or credit card in conjunction with this.
6.1.1.2.2. It is your duty to maintain your debit card and/or credit card up to date and well funded. You acknowledge and agree that the payment gateway reserves the right to decline a transaction for any reason including, but not limited to, payments that fail to go through due to your debit card and/or credit card no longer existing or not holding available or sufficient funds and in such an event, neither the payment gateway nor we shall be liable to you or any third party. If the payment gateway is unable to deduct the entire amount owing for your transaction for any reason, you agree that the payment gateway and/or we may pursue all available legal remedies to retrieve the payment.
6.1.1.3. Order confirmation shall be emailed to the email address on file for your account. If you have any active services in your Account, you must validate your Payment Method and keep such Payment Method validated during the duration of such active services.
7. TIME OF CONDUCTING SERVICES
7.1. Any time frame for service delivery stated on this Website is computed based on historical activity or historical data during the usual course of our company and is offered merely for demonstration reasons. It is not intended to be legally binding in any way. Depending upon the nature of the service, the time necessary for performance is determined from the moment when all of the following requirements are met, including but not limited to:
7.1.1. The entire settled payment for services.
7.1.2. Receiving the necessary documentation for providing services in a thorough and eligible manner.
7.1.3. The name check result for the incorporation service, being duly issued and authorized for use in forming a new business.
7.2. If you fail to produce all needed documentation to us, such failure may result in a three (3) month suspension and both parties shall agree and recognise that all services are finished. You shall have no rights to launch a dispute or request a return of paid money.
7.3. You acknowledge that the actual time necessary to supply such services may be prolonged or may vary significantly from the time indicated on our website due to unanticipated occurrences such as, but not limited to:
7.3.1. natural disasters such as fire, flood, earthquake, and/or any force majeure circumstances.
7.3.2. A client, agent, or government system failure causing a loss of communication or impairment of parties' capacity to provide service.
7.3.3. If the proposed company name is not accessible due to which it must be explained in detail or substituted with a new one.
7.3.4. Failure of our partners, government, banks, or any other entity involved to meet deadlines.
7.4. Under no circumstances shall we be held accountable or liable for failing to provide service within the time range specified on our website.
8. RENEWAL SERVICES
8.1. We have an automatic renewal option to guarantee that you do not encounter service interruptions or losses in service. The automatic renewal option renews the appropriate service for a length of time equal to the most recent service period. While the specifications of the automatic renewal option differ from service to service, the services that provide it, treat it as the default choice. As a result, unless you disable the automatic renewal option, we shall automatically renew the applicable service when it comes up for renewal and will charge your payment method on file with us at our then-current rates, which you acknowledge and agree may be higher or lower than the rates for the original service period. You have the option to enable or disable automatic renewal at any time. However, if you stop the automatic renewal option and fail to manually renew your services before they expire, you may experience service disruption or loss, for which we shall not be liable to you or any third party. Furthermore, we may engage in billing methods such as recurring billing programmes or account updater services supported by your credit card issuer which is ultimately dependent on the cooperation of your bank. If you have selected the automatic renewal option and we are unable to successfully charge your existing payment method, your credit card provider and/or bank may notify us of changes to your credit card number and/or expiration date, or they may charge your new credit card on our behalf, without notifying us.
8.2. In compliance with the criteria of the recurring billing programme, if we are notified of an update to your credit card number and/or expiry date, we shall automatically update your payment profile on your behalf. We offer no promises about requesting or receiving updated credit card details. You understand and agree that it is solely your responsibility to adjust and maintain your account settings, including but not limited to establishing your renewal choices and ensuring your associated payment method(s) are current and valid. Furthermore, you realize and accept that failing to do so may result in service disruption or loss, for which we shall not be liable to you or any other party, directly or indirectly associated with you.
8.3. In case we are not able to charge your payment method(s) as mentioned in subclauses 8.1. and clause 8.2., we shall communicate the disruptions to you, and you shall be liable to intervene and manually pay the due amount to us, within a period of seven (7) business days.
9. COMMUNICATION AND INSTRUCTIONS
9.1. The Client and Vepapu may transmit instructions, notifications, papers, or any other communication to each other via mail, email, or fax, PROVIDED ALWAYS that Vepapu may deliver fee notes via email message attachment. As proof, the Client and Vepapu must maintain all orders, notices, papers, and other communications.
9.2. Each communication shall be addressed, if to Vepapu, then at its registered office or at such other address as Vepapu may notify to the Client by notice in writing from time to time, and, if to the Client, at his/her address or at such other address as the Client may notify to Vepapu by notice in writing from time to time, including holding mail instructions that shall be agreed upon in writing. To ensure that Vepapu can always contact the Client, the Client undertakes to notify Vepapu promptly whenever the Client’s address, email address, or phone/fax number changes.
10. LEGAL INCAPACITY
10.1. Incorporation Service, Legal Ancillary Services and Banking Support
10.1.1. We shall not be held liable if the Legal Ancillary Services cannot be established. Our legal ancillary services obligation is exclusively confined to a duty of care in the selection, direction, and supervision of its associated firms or any other third parties.
10.1.2. Damage or loss caused by the use of postal services, telegraph, telex, fax, telephone, other means of communication or means of transportation, particularly loss caused by delay, misunderstanding, mutilation, abuse by third parties, or duplication of copies, shall be exclusively borne by the Client, unless we act with gross negligence.
10.1.3. In the event of bank account opening assistance, we serve as a third party in the connection between the chosen bank and the Client. As a result, we shall never be held liable for the connection between the chosen bank and the Client. However, we have no permission to operate as an employee, representative, or official of any bank, and/or to sign on behalf of or incur any responsibility of any kind on behalf of any bank.
11. DURATION, TERMINATION AND SUSPENSION OF SERVICES
11.1 Incorporation and Legal Ancillary Service
11.1.1. Any agreement signed between us and the Client for the operations of a Company shall be for a full calendar year.
11.1.2. If the Client terminates the Agreement or requests that we transfer the management of the Company to another agent or corporate service provider or the Client requests for liquidation of the Company, we shall not transfer or liquidate the Company until all outstanding disbursements, expenses, and/or fees including, but not limited to, government fees, duties, taxes, and other third party disbursements, nominee directors or shareholders fees, and a transfer fee amounting to USD 2,000 are duly paid to us, within a period of seven (7) business days.
11.1.3. We may refuse to deliver corporate agreements pertaining to the Company, to the Client, if the aforementioned mandate agreement is not executed between the parties.
11.2. Banking Assistance
11.2.1. The services offered by us shall conclude with the successful opening of the bank account and/or the Client applying at all times to open a bank account matching to the service package. Following then, all relationships are between the Client and the bank.
12. RIGHT TO REFUSAL
12.1. We reserve the express right to deny or reject any and/or all of the services offered by us, to any Client, without giving any reason or explanation, and we shall not be held liable for such denial or rejection, under any circumstances.
13. LEGAL ADVICE
13.1. It is hereby declared that we are a technology startup that strives to offer accurate and up-to-date information on all of its services but we do not give legal advice. The Client is responsible for ensuring that the Client has obtained the appropriate tax and legal advice in connection with the formation and operation of the Company, as well as ensuring that the activities do not violate the laws of any relevant country.
14. REFUND
14.1. Unless the parties have a formal and/or separate agreement executed between them, refunds arising from and/or in connection with the service supplied by us shall conform with the Refund Policy as highlighted in this General Disclaimer.
14.2. You hereby declare to understand and acknowledge that all refunds are issued to your payment method and that Vepapu has no control, either directly or indirectly, on such refunds being initiated.
14.3. You hereby further understand that it is the sole discretion of the bank issuing such refunds on our behalf, to deposit such refund into your bank account and/or payment method within a period of five (5) business days or longer.
14.4. Vepapu, through its banking service providers shall initiate your refund into your payment method, being the original payment method used by you to make the initial payment. However, in case of unavailability of such original payment method, Vepapu shall request an alternative bank account from you and upon the verification of such alternative bank account, shall Vepapu initiate the refund.
14.5. Refund on Incorporation Services
14.5.1. If the following three requirements are satisfied, the Client shall be eligible to get a full refund of the set-up price less the payment gateway and/or incoming fees from the initial charge:
14.5.1.1. If Vepapu is unable to incorporate the Client's Company;
14.5.1.2. If Vepapu has received all necessary and completed documents from the Client, including a copy of the Client's valid identity document (ID) that has been authenticated in accordance with the exact instructions of the General Disclaimer, conduct regarding the exercise of due diligence and any other document which Vepapu has requested from the Client, including but not limited to utility bills no older than three (3) months, the Client’s curriculum vitae, and a bank reference letter (full documents required); and
14.5.1.3. The Client's request for a refund following the payment for incorporation services.
14.5.2. If the following two requirements are satisfied, the Client shall hereby be entitled to receive a full refund of the set-up price less the payment gateway and/or incoming fees from the initial charge and additional charges, including but not limited to any consultation fee and a processed portion of service:
14.5.2.1. The Client unilaterally demands a refund; and
14.5.2.2. The order has not yet been claimed and/or processed by the relevant parties; or
14.5.2.3. If the order can be canceled without any additional charges by the relevant parties.
14.6. Refund on Bank Account Opening and Support Service
14.6.1. If the following three requirements are satisfied, the Client shall be eligible to receive a full refund of the service cost less the payment gateway and/or incoming fees from the initial charge:
14.6.1.1. Vepapu is unable to complete the Client's application to the chosen bank(s) listed on Vepapu’s supported list; and
14.6.1.2. Vepapu or the banking service provider has received all necessary documents duly completed by the Client, including a copy of the Client's valid identity document which has been authenticated in accordance with the exact instructions of the agreement regarding the exercise of due diligence and any document which Vepapu has requested from the Client, including but not limited to credit card statements, utility bills, work contracts, Certificate of Incorporation, or other evidence of the origin of the funds.
14.6.1.3. The Client requests for a refund following the purchase of services.
14.6.2. If the following two requirements are satisfied, the Client shall be eligible to receive a full refund of the banking support cost less the payment gateway and/or incoming fees from the initial charge and additional charges including but not limited to consultation fee and a processed portion of service:
14.6.2.1. The Client unilaterally demands a refund; and
14.6.2.2. The order has not yet been claimed and processed by relevant parties; or
14.6.2.3. If the order can be canceled without charges by the relevant parties.
14.7. Refund for Other Services
14.7.1. For other services, we shall issue a refund if we are unable to deliver services to you. In case services have been delivered and informed to you via email, such services payment shall not be refunded.
14.7.2. The Client will receive a full refund of the service fee minus the payment gateway and/or incoming fees from the original charge and other charges including but not limited to consulting fee and a processed part of service, if the following two conditions are met:
14.7.2.1. The Client requests a refund unilaterally; and
14.7.2.2. The order is not claimed and processed by relevant parties yet; or
14.7.2.3. If the order can be canceled without charges by relevant parties.
15. ASSIGNMENT
15.1. We retain the right to use subcontractors under our authority to carry out any and/or all services. Rights and duties arising from any agreement can only be transferred to other parties with our prior authorization.
16. CONTACT
16.1. If you have any grievances related to this General Disclaimer and/or any terms of this General Disclaimer, please contact us via email by sending us an email at hello@vepapu.com.
By opting to subscribe to the products and services available through our Website and by fulfilling the necessary procedure for availing such services, you are voluntarily agreeing to this General Disclaimer and accept and agree to be bound and abide by them, and you are legally agreeing that you have read, understand, and fully consent to the terms contained below in this Agreement.
You are hereby directed to review our Terms and Conditions and Privacy Policy along with this General Disclaimer. If you have any questions about any of the terms contained in this General Disclaimer, please contact us at hello@vepapu.com before using this Website.
1. PURPOSE AND SCOPE
1.1. This General Disclaimer is intended to govern the Client’s relationship with us and based on the terms contained in this General Disclaimer, the following services shall be provided to the Client -
1.1.1. Incorporation services;
1.1.2. Documents Filing services;
1.1.3. Ancillary services;
1.1.4. Bank Account Opening support services;
1.1.5. Virtual Office;
1.1.6. Nominee services;
1.1.7. Accounting;
1.1.8. Bookkeeping and Auditing; and
1.1.9. Any other Services as requested by the Clients after issuance of proper work order and/or any other relevant legal document.
1.2. The contents of this General Disclaimer shall form an integral part of any agreement executed between the Client and us. Upon entering in an agreement with us, the Client hereby declares to understand the terms of this General Disclaimer. However, any terms being contradictory in nature, shall not become part of the agreement between the Client and us, unless otherwise agreed in writing.
2. SCOPE OF SERVICES
2.1. Incorporation and Legal Ancillary Services
2.1.1. We work with one or more of our partners to fulfill the orders of the Client’s for services such as company incorporation, documents filing, and other services, based on our arrangement(s) with our partners and/or third party service providers. These partners may change from time to time subject to our internal decisions and we may or may not update the same or communicate the same to you. We shall be required to share your relevant details, including personal details, with these partners in order to enable them to work on your service requirements. All services performed by such partners and such third party service providers or disclosures made shall be in accordance with our privacy practices. However, the Clients are hereby prohibited from contacting our partners directly and we shall solely coordinate with our partners and third party service providers, involved in fulfilling your ordered services.
2.1.2. Any and/or all Legal Ancillary Services opted by the Client shall result in the execution of a specific agreement and/or any other legal instrument, being executed between the Client and the relevant service provider. However, such Legal Ancillary Services shall not include seals, stamps and logos, notarization and Apostille.
2.2. Bank Account
2.2.1. We provide services related to the opening of bank account(s) on behalf of the Client. We shall provide a list of bank(s) along with branch(s) to the Client, however, the Client shall make the final decision as to the choosing of the specific bank(s) and its branch(s) and the same shall not bear on us. The Client is entitled to choose bank(s) and its branch(s) from amongst the list provided by us, or, the Client shall be able to choose a separate bank. However, this service may include setting up of credit cards, cheque books and internet banking access as the setting up of credit cards, cheque books and internet banking access are not guaranteed and is offered on an “as is” basis.
2.2.2. Apart from providing the Clients with the list of bank(s), we shall coordinate with the bank(s) throughout the account opening process. It is hereby declared that we do not guarantee approval of Client bank accounts as approval of Client bank accounts depends solely on the bank’s discretion and we may take assistance from our partners to fulfill these services.
2.2.3. It is hereby declared that the timeline related to the approval of a bank account shall vary among the banks.
2.2.4. Special requests from banks shall be fulfilled by the Client including but not limited to submitting additional information or documents, traveling physically to the location of the bank, and/or any other requirements as reasonably requested to be fulfilled by the banks.
2.3. Nominee Services
2.3.1. We have partnered with individuals, businesses, professionals and companies to provide Clients with nominee services. Such nominee services may offer services related to in-house nominees. However, it is hereupon declared that such nominees being offered might be subject to change, from time to time. If such nominees are changed after the Client enters into an agreement with us, we shall process the document changes accordingly and shall forward such document(s) to the new nominee that we choose on behalf of the Client. It is hereupon declared that we retain the right to choose the nominee on behalf of the Client and we and/or our nominee partners may not be able to accompany the special requests of the Client at all times. Such requests shall be made within a span of seven (7) business days and we reserve the exclusive right to fulfill such requests, depending upon the nature of such special requests being made.
2.4. Accounting & Bookkeeping
2.4.1. Accounting and bookkeeping service(s) shall be fulfilled by our in-house team and/or by our exclusive partners. We retain the exclusive right to choose the right party for the successful fulfillment of such services. The Client may provide the transaction details to us, using one of the communication methods as specified on our website www.vepapu.com. We may process this data, transform this data and transfer this data for the purpose of fulfilling this service, however the processing, transforming and transferring of such user data shall be reasonably protected with compliance to our privacy policy.
2.4.2. The Client shall be required to share the detailed list of transactions, for auditing purposes, with us once every calendar year or once every six (6) months or once every quarter or once in a month, based on the Clients choosing and such choice shall be made at the time of execution of the agreement between the parties.
2.5. Corporate Secretary
2.5.1. It is hereby declared that we do not appoint ourselves, including partners and third party service providers, as the Client’s company’s corporate secretary in the official company documentations, unless the same has been agreed and executed through an agreement, executed between the parties. This service is limited to providing the Client with the exclusive access to our dashboard, using which the Client can perform exclusive company management activities including but not limited to company renewals, company or director details changes, etc. However, such services are subject to change, from time to time, without prior information to the Client.
3. AML AND CTF
3.1. The Client shall be liable to supply us with any information that we deem relevant for the required due diligence process, to verify that the Client’s company complies with applicable anti-money laundering and counter-terrorism financing legislation. The Client is responsible for verifying the accuracy of the information submitted to us and the Client shall additionally represent to us that the assets or monies presented to the Company are not the result of a crime or other criminal behavior, either directly or indirectly. To allow us to achieve our legal obligations, the Client must keep us fully and timely informed of any changes in the Client Company's beneficial ownership, shareholding, and officers. According to anti-money laundering and counter-terrorism regulations, we shall not provide services to Clients involved in restricted industries such as, but not limited to -
3.1.1. weapons dealing;
3.1.2. pornography/adult entertainment;
3.1.3. marijuana-related business;
3.1.4. money service business;
3.1.5. gambling-related business (e.g., casino);
3.1.6. money remittance and payment services;
3.1.7. tobacco business;
3.1.8. alcohol business;
3.1.9. debt loan collection business;
3.1.10. precious metal/stone trading; and
3.1.11. sensitive virtual asset businesses.
3.2. However, this list may be subject to change depending upon the change in applicable legislation(s).
4. REQUIRED INFORMATION OR DOCUMENTS REQUIRED FOR VIRTUAL OFFICE SERVICE & RELATED NOTICES
4.1. The Client is obligated to provide the following information and/or documents to us at the time of the signature and/or execution for the virtual office -
4.1.1. a copy of the Client's proof of identity;
4.1.2. a copy of the signed status of the Client's company (by-laws and Articles of Associations);
4.1.3. a copy of the Client company's Register of Directors;
4.1.4. a copy of the Client company's Certificate of Incorporation;
4.1.5. a postal proxy; and
4.1.6. the Client shall be liable to immediately notify us of any changes and/or modifications to the documents of the Company mentioned above and/or the legal structure of the Company and the corporate purpose, as well as any changes to the name and personal address of the people, with the authority to bind the Company.
5. FEES
5.1. General
5.1.1. The Client hereby agrees to pay the required fees to us, as agreed upon. The fee schedule of the services offered by us are published in the price list on the Website www.vepapu.com. In addition to the fees stated on the Website, the Client hereby agrees to pay any out-of-pocket expenses incurred in convening or attending meetings of the directors, shareholders, or secretaries, calling or attending any extraordinary general meetings of the company, preparing or forwarding any notice(s) or statement(s), and paying for all such similar expenses incurred by us on behalf of the Client.
5.1.2. We reserve the right to collect one hundred percent (100%) of the total service fee from the Client's order, at the beginning of such order. In case we are unable to provide and/or deliver the services to the Client and/or meet the specific requirements of the Client, we shall refund the full deposit to the Client. Such refund shall be initiated in accordance with the refund policies as stated in this General Disclaimer.
5.1.3. We explicitly maintain the right to change and/or modify our rates and fees at any time, and such change(s) or modification(s) shall be announced online, on our Website and such change shall take effect immediately without additional notice to the Client. If the Client purchases or acquires the Services before such change for months or years, adjustments or revisions in rates and fees shall become effective upon the renewal of such services, opted by the Client.
5.2. Incorporation and Document Filing Services
5.2.1. In addition to the annual fee payable to us, the Client must pay us a one-time set-up charge to enable the formation of the Company. The set-up fee varies by jurisdiction and includes a company head office (address), a registered agent, and all the documents needed for the company to be fully operational on the first day of registration, such as the Certificate of Incorporation issued by the local Registrar, the Memorandum and Articles of Association, the resolution relating to the nomination of directors and the distribution of shares, and the share certificate(s). The annual fee payable by the Client is a one-time charge payable every calendar year, which shall be paid at the time of registration or renewal. Such fee shall include a verification process to affirm that the Client’s company is in compliance with local laws, as well as the renewal of the registered agent, the head office, and the governmental charges payable for the jurisdiction in which the Company is incorporated. However, such annual fee price shall be non-refundable in nature.
5.2.2. All additional costs, such as government fees, tariffs, taxes, and other third-party disbursements, as well as nominee director or shareholder fees and transfer fees, including disbursements and other out-of-pocket expenses, must be payable to us by the Client and the Client hereby accepts that we reserve the right to revise such annual fees.
5.3. Banking Support
5.3.1. Our bank support service includes introductions to banks, coordination with banks, creating of bank accounts and setting up of bank accounts, and such support shall be provided throughout the account opening procedure. However, we do not guarantee the approval of a bank account since it is dependent on the internal management of the bank, and no refunds shall be initiated and/or payable by us in the event of a refusal of a bank account by such bank.
5.3.2. We shall charge the Client a one-time fee for our service in creating, introducing, coordinating and/or setting up of the bank account on behalf of the Client. This set-up price is subject to change at any moment, without notice and such setup charge is payable in US dollars. However, the Client is liable to pay the setup charge before the commencement of the services.
5.3.3. The Client is expressly informed that we may receive finder's fees or retrocession of banking fees requested by the Bank, in connection with the account's activity including, but not limited to, fiduciary deposit commissions, net brokerage fees, securities administration fees, and in-house discretionary management mandate fees, from the Bank. Such retrocession fee shall have no bearing on banking costs and by accepting the terms of this General Disclaimer, the Client expressly waives the right to receive reimbursement for such retrocession. The Client is free to seek, from us, any information accessible about the nature, quantities, or any other relevant information related to the retrocession.
5.3.4. We hereby declare through this General Disclaimer that we make no guarantees about approval of bank accounts by Banks.
5.4. Taxes and Duty Charges
5.4.1. The Client agrees to promptly pay the following -
5.4.1.1. all sales, use, excise, and other taxes and license fees that the Client is required to pay to any governmental authority and, upon our request, the Client shall be liable to provide evidence of such payment; and
5.4.1.2. any taxes paid by us to any governmental authority that are attributable to the accommodation, where applicable, including, without limitation, any gross receipts, rent, and occupancy taxes.
5.5. Service Retainer/Deposit
5.5.1. Upon entering into this Agreement, the Client shall be required to pay a service retainer or deposit fee equal to two (2) months of the monthly charge which may include VAT and/or tax, where applicable, unless a larger sum is mentioned and/or agreed between the parties. This fee shall be kept in our possession, without interest, as security for the Client's execution of all obligations under this Agreement. After the Client successfully pays their due share to us and upon the successful clearing of such payments, the service retainer or deposit, or any balance amount remaining after subtracting and/or deducting outstanding fees and other charges owed to us, shall be refunded back to the Client. If overdue fees exceed the service retainer or deposit kept and/or the Client fails to pay our outstanding fees when due, we may demand the Client to pay an increased retainer or deposit.
5.6. Registration Fees
5.6.1. The Client shall be liable to pay a one time registration fee to us.
5.7. Late Payment
5.7.1. If the Client fails to pay the outstanding fees when they are due, an additional fee shall be assessed on such outstanding amounts. This additional fee shall vary among the nations. If the Client challenges any portion of any invoice, the Client must be liable to pay the remaining portion that is not in question before the due date or the Client shall face fines for being late. We additionally retain the right to withhold services including but not limited for the purpose of avoidance of doubt, denying the Client access to its lodging, where applicable, whilst any fees and/or interest are owed, or the Client is in breach of this General Disclaimer.
5.8. Insufficient Funds
5.8.1. The Client will be charged a fee for any returned cheques or bounced cheques or other payments that are denied due to insufficient funds in the Client's bank balance. However, such fees shall vary among nations.
5.9. Standard Services
5.9.1. The monthly fee, as well as any recurring services ordered by the Client, shall be payable in advance, within the third (3rd) of every calendar month. Unless otherwise agreed in writing, we shall deliver these recurring services at the indicated prices for the life of this General Disclaimer, including but not limited to any renewals. Specific due dates may vary by nation and when a daily rate is used, the price for any given month shall be thirty (30) times the daily fee. The price shall be calculated and imposed on a daily basis for periods shorter than a month.
5.10. Pay As Per Use and Additional Variable Services
5.10.1. Fees for pay as per use services, plus applicable taxes, are invoiced in arrears and payable the calendar month following the calendar month in which the additional services were provided, in accordance with our published rates, which may change from time to time. Specific due dates may vary among nations.
5.11. Discounts, Promotions, and Offers
5.11.1. If the Client receives a special discount, promotion, or offer, we reserve the exclusive right to immediately invalidate such discount, promotion, or offer with immediate effect, and without any prior notice, if the Client violates any of the terms and conditions of this Agreement or becomes past due on two (2) or more occasions.
5.12. Nominee Services
5.12.1. A refundable security deposit shall be payable by the Client while entering into the agreement or availing the nominee services. Annual renewal fee shall be payable every year at the beginning of the calendar year. If we do not automatically charge your card, we shall inform you of the renewal requirements and failing to renew shall lead to the termination of the Agreement. Upon the termination of the Agreement, we shall stop offering you the nominee services and we shall reserve the right to pursue legal proceedings to ensure we and our nominee partners are not a part of the Client’s company documentations. Refundable security deposit shall be refunded only in case the Client stops engaging our nominee services or the dissolution of the company which shall be brought to our immediate notice. In such a case, the refundable security deposit shall be refunded after deducting legal expenses incurred or to be incurred by us, in order to notify the relevant authorities that we shall no longer be the nominees of the Client's company.
5.13. Accounting and Bookkeeping
5.13.1. No refund shall be initiated after the payment of the fees, in case the Client fails to provide us with the relevant transaction details within the stipulated time. We will not fulfill the Client’s order if we do not receive the Client’s transaction details on-time and the Client hereby declares to understand that in such a case, the paid money shall be forfeited, unless we agree on payment of a certain fee by the Client to us, decided on the basis of mutual agreement.
5.14. Corporate Secretary
5.14.1. Service charges associated with the ordered service from our dashboard with regard to your company’s management, are to be paid extra in addition to the government fees associated with the same.
5.15. Pending Payment
5.15.1. If we are unable to charge your payment for the full amount owed for the services provided for any reason, you agree that we may pursue all available lawful remedies in order to obtain payment. In such a case, we shall immediately cancel any and/or all services registered or renewed on your behalf, without prior notice to you.
5.16. Administrative/Processing Fees
5.16.1. We reserve the right to charge you a reasonable administrative fee and/or processing fee for
5.16.1.1. tasks performed by us outside the normal scope of its Services, and/or
5.16.1.2. additional time and/or costs incurred by us in providing its Services, and/or fees incurred as a result of your non-compliance with this agreement, as determined by us in our sole and absolute discretion or by applicable laws. Typical administrative or processing fee scenarios include, but are not limited to:
5.16.1.2.1. customer service issues that necessitate additional personal time or attention; and
5.16.1.2.2. recouping any and all costs and fees incurred by us, as a result of chargebacks or other payment disputes brought by you, your bank, or your payment method processor. These extra charges shall be charged to the payment method you have on file with us.
6. PAYMENT TERMS
6.1. Payment Method
6.1.1. Except as otherwise mentioned by any product-specific agreement, you may pay for the Services provided using any of the "Payment Methods" listed below:
6.1.1.1. Bank Transfer
6.1.1.1.1. You can purchase our services via Telegraphic Transfer (T/T) from your personal or company or business bank account to one of our approved bank accounts by utilizing our bank transfer option. In connection with this, you agree to authorize us to debit your bank account for the entire price of your transaction.
6.1.1.1.2. You acknowledge and agree that we reserve the right to decline a transaction for any reason including, but not limited to, payments that fail to go through due to your bank account no longer existing or not holding available and/or sufficient funds, and in such event, we shall be under no liability to you or any third party.
6.1.1.2. Pay with a Debit or Credit Card
6.1.1.2.1. We process debit or credit card transactions using the Stripe payment gateway. You may purchase our services using debit cards and/or credit cards from the following card issuers being Visa, Master, and American Express. You agree to enable the payment gateway to deduct the entire amount of your purchase from your debit card and/or credit card in conjunction with this.
6.1.1.2.2. It is your duty to maintain your debit card and/or credit card up to date and well funded. You acknowledge and agree that the payment gateway reserves the right to decline a transaction for any reason including, but not limited to, payments that fail to go through due to your debit card and/or credit card no longer existing or not holding available or sufficient funds and in such an event, neither the payment gateway nor we shall be liable to you or any third party. If the payment gateway is unable to deduct the entire amount owing for your transaction for any reason, you agree that the payment gateway and/or we may pursue all available legal remedies to retrieve the payment.
6.1.1.3. Order confirmation shall be emailed to the email address on file for your account. If you have any active services in your Account, you must validate your Payment Method and keep such Payment Method validated during the duration of such active services.
7. TIME OF CONDUCTING SERVICES
7.1. Any time frame for service delivery stated on this Website is computed based on historical activity or historical data during the usual course of our company and is offered merely for demonstration reasons. It is not intended to be legally binding in any way. Depending upon the nature of the service, the time necessary for performance is determined from the moment when all of the following requirements are met, including but not limited to:
7.1.1. The entire settled payment for services.
7.1.2. Receiving the necessary documentation for providing services in a thorough and eligible manner.
7.1.3. The name check result for the incorporation service, being duly issued and authorized for use in forming a new business.
7.2. If you fail to produce all needed documentation to us, such failure may result in a three (3) month suspension and both parties shall agree and recognise that all services are finished. You shall have no rights to launch a dispute or request a return of paid money.
7.3. You acknowledge that the actual time necessary to supply such services may be prolonged or may vary significantly from the time indicated on our website due to unanticipated occurrences such as, but not limited to:
7.3.1. natural disasters such as fire, flood, earthquake, and/or any force majeure circumstances.
7.3.2. A client, agent, or government system failure causing a loss of communication or impairment of parties' capacity to provide service.
7.3.3. If the proposed company name is not accessible due to which it must be explained in detail or substituted with a new one.
7.3.4. Failure of our partners, government, banks, or any other entity involved to meet deadlines.
7.4. Under no circumstances shall we be held accountable or liable for failing to provide service within the time range specified on our website.
8. RENEWAL SERVICES
8.1. We have an automatic renewal option to guarantee that you do not encounter service interruptions or losses in service. The automatic renewal option renews the appropriate service for a length of time equal to the most recent service period. While the specifications of the automatic renewal option differ from service to service, the services that provide it, treat it as the default choice. As a result, unless you disable the automatic renewal option, we shall automatically renew the applicable service when it comes up for renewal and will charge your payment method on file with us at our then-current rates, which you acknowledge and agree may be higher or lower than the rates for the original service period. You have the option to enable or disable automatic renewal at any time. However, if you stop the automatic renewal option and fail to manually renew your services before they expire, you may experience service disruption or loss, for which we shall not be liable to you or any third party. Furthermore, we may engage in billing methods such as recurring billing programmes or account updater services supported by your credit card issuer which is ultimately dependent on the cooperation of your bank. If you have selected the automatic renewal option and we are unable to successfully charge your existing payment method, your credit card provider and/or bank may notify us of changes to your credit card number and/or expiration date, or they may charge your new credit card on our behalf, without notifying us.
8.2. In compliance with the criteria of the recurring billing programme, if we are notified of an update to your credit card number and/or expiry date, we shall automatically update your payment profile on your behalf. We offer no promises about requesting or receiving updated credit card details. You understand and agree that it is solely your responsibility to adjust and maintain your account settings, including but not limited to establishing your renewal choices and ensuring your associated payment method(s) are current and valid. Furthermore, you realize and accept that failing to do so may result in service disruption or loss, for which we shall not be liable to you or any other party, directly or indirectly associated with you.
8.3. In case we are not able to charge your payment method(s) as mentioned in subclauses 8.1. and clause 8.2., we shall communicate the disruptions to you, and you shall be liable to intervene and manually pay the due amount to us, within a period of seven (7) business days.
9. COMMUNICATION AND INSTRUCTIONS
9.1. The Client and Vepapu may transmit instructions, notifications, papers, or any other communication to each other via mail, email, or fax, PROVIDED ALWAYS that Vepapu may deliver fee notes via email message attachment. As proof, the Client and Vepapu must maintain all orders, notices, papers, and other communications.
9.2. Each communication shall be addressed, if to Vepapu, then at its registered office or at such other address as Vepapu may notify to the Client by notice in writing from time to time, and, if to the Client, at his/her address or at such other address as the Client may notify to Vepapu by notice in writing from time to time, including holding mail instructions that shall be agreed upon in writing. To ensure that Vepapu can always contact the Client, the Client undertakes to notify Vepapu promptly whenever the Client’s address, email address, or phone/fax number changes.
10. LEGAL INCAPACITY
10.1. Incorporation Service, Legal Ancillary Services and Banking Support
10.1.1. We shall not be held liable if the Legal Ancillary Services cannot be established. Our legal ancillary services obligation is exclusively confined to a duty of care in the selection, direction, and supervision of its associated firms or any other third parties.
10.1.2. Damage or loss caused by the use of postal services, telegraph, telex, fax, telephone, other means of communication or means of transportation, particularly loss caused by delay, misunderstanding, mutilation, abuse by third parties, or duplication of copies, shall be exclusively borne by the Client, unless we act with gross negligence.
10.1.3. In the event of bank account opening assistance, we serve as a third party in the connection between the chosen bank and the Client. As a result, we shall never be held liable for the connection between the chosen bank and the Client. However, we have no permission to operate as an employee, representative, or official of any bank, and/or to sign on behalf of or incur any responsibility of any kind on behalf of any bank.
11. DURATION, TERMINATION AND SUSPENSION OF SERVICES
11.1 Incorporation and Legal Ancillary Service
11.1.1. Any agreement signed between us and the Client for the operations of a Company shall be for a full calendar year.
11.1.2. If the Client terminates the Agreement or requests that we transfer the management of the Company to another agent or corporate service provider or the Client requests for liquidation of the Company, we shall not transfer or liquidate the Company until all outstanding disbursements, expenses, and/or fees including, but not limited to, government fees, duties, taxes, and other third party disbursements, nominee directors or shareholders fees, and a transfer fee amounting to USD 2,000 are duly paid to us, within a period of seven (7) business days.
11.1.3. We may refuse to deliver corporate agreements pertaining to the Company, to the Client, if the aforementioned mandate agreement is not executed between the parties.
11.2. Banking Assistance
11.2.1. The services offered by us shall conclude with the successful opening of the bank account and/or the Client applying at all times to open a bank account matching to the service package. Following then, all relationships are between the Client and the bank.
12. RIGHT TO REFUSAL
12.1. We reserve the express right to deny or reject any and/or all of the services offered by us, to any Client, without giving any reason or explanation, and we shall not be held liable for such denial or rejection, under any circumstances.
13. LEGAL ADVICE
13.1. It is hereby declared that we are a technology startup that strives to offer accurate and up-to-date information on all of its services but we do not give legal advice. The Client is responsible for ensuring that the Client has obtained the appropriate tax and legal advice in connection with the formation and operation of the Company, as well as ensuring that the activities do not violate the laws of any relevant country.
14. REFUND
14.1. Unless the parties have a formal and/or separate agreement executed between them, refunds arising from and/or in connection with the service supplied by us shall conform with the Refund Policy as highlighted in this General Disclaimer.
14.2. You hereby declare to understand and acknowledge that all refunds are issued to your payment method and that Vepapu has no control, either directly or indirectly, on such refunds being initiated.
14.3. You hereby further understand that it is the sole discretion of the bank issuing such refunds on our behalf, to deposit such refund into your bank account and/or payment method within a period of five (5) business days or longer.
14.4. Vepapu, through its banking service providers shall initiate your refund into your payment method, being the original payment method used by you to make the initial payment. However, in case of unavailability of such original payment method, Vepapu shall request an alternative bank account from you and upon the verification of such alternative bank account, shall Vepapu initiate the refund.
14.5. Refund on Incorporation Services
14.5.1. If the following three requirements are satisfied, the Client shall be eligible to get a full refund of the set-up price less the payment gateway and/or incoming fees from the initial charge:
14.5.1.1. If Vepapu is unable to incorporate the Client's Company;
14.5.1.2. If Vepapu has received all necessary and completed documents from the Client, including a copy of the Client's valid identity document (ID) that has been authenticated in accordance with the exact instructions of the General Disclaimer, conduct regarding the exercise of due diligence and any other document which Vepapu has requested from the Client, including but not limited to utility bills no older than three (3) months, the Client’s curriculum vitae, and a bank reference letter (full documents required); and
14.5.1.3. The Client's request for a refund following the payment for incorporation services.
14.5.2. If the following two requirements are satisfied, the Client shall hereby be entitled to receive a full refund of the set-up price less the payment gateway and/or incoming fees from the initial charge and additional charges, including but not limited to any consultation fee and a processed portion of service:
14.5.2.1. The Client unilaterally demands a refund; and
14.5.2.2. The order has not yet been claimed and/or processed by the relevant parties; or
14.5.2.3. If the order can be canceled without any additional charges by the relevant parties.
14.6. Refund on Bank Account Opening and Support Service
14.6.1. If the following three requirements are satisfied, the Client shall be eligible to receive a full refund of the service cost less the payment gateway and/or incoming fees from the initial charge:
14.6.1.1. Vepapu is unable to complete the Client's application to the chosen bank(s) listed on Vepapu’s supported list; and
14.6.1.2. Vepapu or the banking service provider has received all necessary documents duly completed by the Client, including a copy of the Client's valid identity document which has been authenticated in accordance with the exact instructions of the agreement regarding the exercise of due diligence and any document which Vepapu has requested from the Client, including but not limited to credit card statements, utility bills, work contracts, Certificate of Incorporation, or other evidence of the origin of the funds.
14.6.1.3. The Client requests for a refund following the purchase of services.
14.6.2. If the following two requirements are satisfied, the Client shall be eligible to receive a full refund of the banking support cost less the payment gateway and/or incoming fees from the initial charge and additional charges including but not limited to consultation fee and a processed portion of service:
14.6.2.1. The Client unilaterally demands a refund; and
14.6.2.2. The order has not yet been claimed and processed by relevant parties; or
14.6.2.3. If the order can be canceled without charges by the relevant parties.
14.7. Refund for Other Services
14.7.1. For other services, we shall issue a refund if we are unable to deliver services to you. In case services have been delivered and informed to you via email, such services payment shall not be refunded.
14.7.2. The Client will receive a full refund of the service fee minus the payment gateway and/or incoming fees from the original charge and other charges including but not limited to consulting fee and a processed part of service, if the following two conditions are met:
14.7.2.1. The Client requests a refund unilaterally; and
14.7.2.2. The order is not claimed and processed by relevant parties yet; or
14.7.2.3. If the order can be canceled without charges by relevant parties.
15. ASSIGNMENT
15.1. We retain the right to use subcontractors under our authority to carry out any and/or all services. Rights and duties arising from any agreement can only be transferred to other parties with our prior authorization.
16. CONTACT
16.1. If you have any grievances related to this General Disclaimer and/or any terms of this General Disclaimer, please contact us via email by sending us an email at hello@vepapu.com.
